RE: Exceeded expectations...Have your say about your book shopping experience with Bibliophile
Subject: A <Thank You>
Yet another real <thank you> for all the care you take of me. Please know I am genuinely grateful ... and I often feel guilty that I am not being entirely reasonable in the "extras" I ask you if you and your colleagues can manage.
Like this last lot. You're always so gentle and polite.
Maybe you should have a stock answer to copy-and-paste: "Your extra request is noted. We all have enough to do without this kind of thing. Just be very grateful your cheap-o books will arrive perfectly packaged, as they always are."
I am ... always very grateful — and invariably delighted.
With every best wish, like always.
John Chambers in Spain